Returns Policy

CLIENTS ARE STRONGLY ADVISED TO READ THIS STORE POLICY STATEMENT. In addition to your statutory rights, VERTICE is pleased to offer the following rights to return:


Unwanted goods may be returned for a refund or exchange in an original saleable, unused with tag condition within 14 days with proof of purchase subject to the restrictions and exclusions below.


Refunds will be provided against the original receipt, without proof of purchase, pieces cannot be refunded.


Jewellery, watches and special orders can be refunded as a Store Credit with a valid reason upon communicating with VERTICE Team.


Refunds and exchanges will not be permitted on sale purchases.


The following pieces may not be returned: any bespoke or altered pieces, any limited-edition items, any perishable goods (perfumes, beauty products, mask), certain accessories (hosiery, scarves, gloves), certain apparel (eveningwear, eyewear), exotic skins, fur items and any items which designated as non-returnable at the time of purchase by VERTICE Team.  


In addition, specific terms and conditions apply to furniture, please communicate thoroughly and clearly with VERTICE Team.


This policy may change from time to time at our discretion.


Unless stated otherwise, any delivery will be undertaken by DHL.


Our accepted methods of payment are: Amercian Express, Visa, Mastercard, Maetro, UnionPay, Alipay, WeChat Pay, Apple Pay and PayPal.